Helicopter Service Company to Open Centralized Call Center
17.05.2012 / Moscow

Moscow /17 May 2012 – Helicopter Service Company (HSC), a subsidiary of Russian Helicopters, part of Russian state defense industry holding Oboronprom, is moving ahead with the creation of an integrated system of aftersales servicing of Russian-made helicopters. On June 1, 2012, HSC will open a centralized call center for operators of Russian helicopters, providing a direct line of communication to quickly address issues concerning aftersales servicing and logistic support.

The call center is an important component of the new client-focused system of aftersales support of HSC and Russian Helicopters. The centralized call center will allow helicopter operators to quickly contact their personal managers at HSC’s client services, place orders for the needed parts and track order execution, and also access all operational and technical documentation of interest.

“HSC was tasked with consolidating aftersales servicing for the holding and transitioning to a centralized call center that works with clients 24 hours a day, providing them with world class support,” said Russian Helicopters CEO Dmitry Petrov.

As a part of this integrated system, HSC has already created a parts warehouse in Moscow and developed a corresponding web portal. This portal allows clients not only to place orders but also to provide information about their helicopter fleets and operations, which in turn makes it possible for HSC to forecast the need for parts and scheduled their production at the various enterprises of the holding. In turn, this allows for more rapid client request response time in line with global best practices and also enhances price stability and transparency.

“Our aim is to transition to life-cycle management of Russian-made helicopters, which includes operating cost management,” stated Athur Shtankov, HSC’s COO. “The next phase entails the formation of a product portfolio and price list for helicopter parts as well as the engagement of regional partners for the provision of maintenance services.”

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Russian Helicopters, JSC is a subsidiary of UIC Oboronprom, which in turn is a part of Russian Technologies State Corporation. It is one of the global leaders in helicopter production and the only helicopter design and production powerhouse in Russia. Russian Helicopters is headquartered in Moscow. The company comprises five helicopter production facilities, two design bureaus, a spare parts production and repair facility, as well as an aftersale service branch responsible for maintenance and repair in Russia and all over the world. Its helicopters are popular among Russian ministries and state authorities (Ministry of Defence, Ministry of Internal Affairs, Emergency Control Ministry), operators (Gazpromavia, UTair), major Russian corporations. Over 8000 helicopters of Soviet/Russian make are operated in 110 countries worldwide. Traditionally the demand is highest in the Middle East, Africa, Asia-Pacific, Latin America, Russia, and CIS countries. Russian Helicopters was established in 2007. In 2011 its IFRS revenues increased 27.8% to RUB 103.9 billion. Deliveries reached 262 helicopters.

Partners of Russian Helicopters: AirTaxi Service (interior completions and maintenance); Tranzas (software, navigation systems, aviation simulators); CSTS Dinamika (technical training means for aviation flight and engineering personnel); BETA AIR (testing equipment and aviation electronics); Ural Works of Civil Aviation (repair of helicopter engines and components, as well as gearboxes).

UIC Oboronprom, JSC is a multi-profile industrial and investment group established in 2002. It is a part of Russian Technologies State Corporation. Its main tasks include: helicopter engineering (Russian Helicopters, JSC) and engine-building (United Engine Industry Corporation managing company).

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